The New Standard in Luxury Senior Living


Our Team

Our Team

Tracy Underwood

Executive Director of Palagio Senior Living

Tracy has been in love with senior living since she was a child. She was blessed to spend vast amounts of time with her grandparents and their friends and watched how they enjoyed the good life. Tracy’s experience in senior living spans more than a decade in working in skilled nursing, independent, assisted living and memory care. Her goal is to help to create a community that exudes a caring, compassionate and fun vibration. You will find Tracy out in the community sharing time with residents and assisting the staff most days. When not at the community, Tracy spends time with her husband Jamie fishing, jet skiing and traveling. She has four grown sons and two daughters-in-law.

Amber Luke

Marketing Director

Amber has a passion for caring and assisting seniors and their families to feel confident that they have found the best community. She has built a network of professional resources who admire her attention to detail when helping seniors move to the community. Considered a trusted advisor, Amber consistently exceeds expectations and customers are delighted at her professional attention to detail. She continually receives praise for her seamless move in experiences.

Amber served eight years in the United States Army Reserve where she offered her best to her peers, superiors and country.  In 2012, she graduated as Distinguished Honor Graduate from the Warrior Leadership Course and went on to continue to lead and train other soldiers.

Amber earned a Bachelor’s of Science degree in Health Administration from the University of North Florida, graduating in 2015. She enjoys spending time with her family, comedy and traveling.

Kim Herbert

Director of Nursing

Kim has been a nurse for over 16 years. She loves working with residents to make them aware of their health and focus on wellness and longevity. She wants to foster a sense of empowerment with residents to be able to take charge of their lives. Kim completed her nursing education in 2003 and later earned her Bachelor’s Degree in 2012 in Business Management from Central Methodist University.

She enjoys spending time with her husband, Randy and three sons, Trevor and twins Logan and Connor. They also have a dachshund named Piper and a shih tzu named Violet that the family loves dearly. In her spare time Kim enjoys making furniture and photography.

Alicia Mack

Business Office Director

Alicia Mack comes to us with years of experience in senior living. She is quite adept at helping residents and families understand their monthly invoice and navigate billing long term care policies. Alicia is also CORE trained and holds her ALF Administrator’s license. When the Executive Director is absent, Alicia is Palagio’s designee. Additionally, Alicia oversees the onboarding process for all of our staff. She ensures each candidate has passed a Level 2 background screen, drug screen and is credentialed to work in the US. Alicia is proud mother to a young son and they enjoy outdoor activities together.

Roger Hart

Maintenance Director

Roger Hart is a seasoned professional in the area of plant operation with many years of experience in both senior living and new construction. His passion is working with senior adults and he prides himself on maintaining the community that the residents can proudly call home. 

Roger has called Jacksonville his home base for 50 years, though growing up in a Navy family, he travelled extensively with his family during his youth. His experiences living among other cultures, especially his time living in Iran, make him very pleased to be living in the USA.

Roger has raised two wonderful sons over the years and enjoys his extended family who live in the area as well. On his time off, he spends time fishing, camping, watching the Dallas Cowboys, and with his dog, Bella.